Privacy Policy

Privacy Policy for Strutt my Mutt
Effective Date: 13/09/2025
Last Updated: 13/09/2025
 
At Strutt my Mutt, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and protect your data when you use our dog walking and pet sitting services.
 
Information We Collect

We may collect the following personal data from you: Contact Information: Name, address, phone number, email Pet Details: Name, breed, age, medical conditions, behaviour notes Service Details: Dates and times of bookings, instructions for pet care Payment Information: Billing address, transaction details (processed securely via third-party providers)Emergency Contacts: Vet information, alternate carers.
 
How We Use Your Information
 
We use your data to:Provide and manage our pet care servicesCommunicate with you about bookings, updates, or emergenciesProcess payments and send invoicesMaintain accurate records for insurance and legal purposesImprove our services and customer experience
 
Data Storage & Security
 
We take your privacy seriously. Your data is stored securely using encrypted systems and is only accessible to authorised personnel. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
 
Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share limited information with: Trusted service providers (e.g. payment processors)Emergency contacts or vets in case of urgent pet care needs Legal or regulatory authorities if required by law.

Data Retention

We retain your data only as long as necessary to provide our services and meet legal obligations. You can request deletion of your data at any time, subject to any legal or contractual requirements.

Your Rights

Under UK GDPR, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data Object to or restrict certain types of data processing Withdraw consent at any time (where applicable)To exercise any of these rights, please contact us at Natalie@struttmymutt.net.

Contact Us If you have any questions or concerns about this policy or your data, please reach out: Strutt my Mutt Email: Natalie@struttmymutt.net Phone: 07484368029.